Our Help Desk Technicians ensure proper computer operation so that end users can accomplish business tasks. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.This is a temporary, internship-style role based out of ForTec’s home office in Hudson, OH, running from August through January—a great opportunity to gain hands-on experience in a professional setting.Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to to resolve problems for our users. Troubleshoot and resolve issues with desktop, laptop and peripheral devices.Instructs end users in proper equipment usage and use of software programs.Records, tracks, and documents the help desk problem solving process, including all successful decisions made and actions taken through to final resolution.