Helpdesk Analyst

Beacon Hill Technologies
Dayton / springfield, OH
28 Apr 2024

Vacancy expired!

Required Skills:

Experience working in a call center

OR on a helpdesk

OR have technical certifications/technical degree

Excellent customer-service skills and follow up ability

Ability to think quickly and escalate issues when needed

Hardware troubleshooting skills

Detail oriented and go-getter mentality

Ability to translate technical information into non-technical terms for non-technical users

Desired Skills:

A+ certification or other relevant IT certifications are desired

Experience logging calls using a ticketing system

Description of Role/Responsibilities:

We are looking for detail-oriented Analysts to join a rapidly growing team. The selected candidates will be troubleshooting and resolving issues occurring within stores around the country. Those candidates who have basic technical understanding and good phone skills will be given priority. This is a chance to get your foot in the door with a major IT employer in the Central Ohio area!

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future
  • ID: #49819452
  • State: Ohio Dayton / springfield 45402 Dayton / springfield USA
  • City: Dayton / springfield
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2023-04-28
  • Deadline: 2023-06-26
  • Category: Et cetera