We arelooking for a Industrial Auto Services Coord to join our Rexel team located in Solon, OH! Summary:
The Automation Services Coordinator is responsible for managing low-complexity services projects by generating quotations, placing orders, handling customer material, coordinating logistics, tracking shipments and billing the customer correctly. Act as a liaison between the customer(s), supplier(s) and internal stakeholders as required throughout projects, providing clear and timely communications. Customers’ key day-to-day contact for certain portions of the Industrial Services offer, which may include, but is not limited to, Remanufacturing/ Repairs, Field Labor engagements, Training and Contracts.
What You'll Do: Create quotes for customer inquiries received by telephone, e-mail and fax for Rexel Industrial services. Converts quotes to orders as neededCreate purchase orders for buy/ resell and services and process with Rockwell AutomationSupport outside sales personnel and product managers for Rockwell Automation servicesProcess Rexel Industrial services quotations and provide continuous follow up throughout the completion of the customer's purchasing cycleProvide pre-sale and post-sale support for different types of Rexel and supplier support contractsProvide support as needed for in-person fee based training classes, including coordination of class schedules, marketing, and class logisticsAchieve and maintain technical capabilities at required levels, attend customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledgeOther duties as assignedJob Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.