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Company Federal Reserve Bank of Richmond
The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!The Federal Reserve's Corporate Serviced Business Dedicated Group (CS BDG), part of National IT Client Services, has an immediate opening for a Client Business Relationship Manager (BRM) (Business Advisor Experienced/Senior/Advanced) reporting to the CS BDG Leader. In your role as a Client BRM, you will have responsibility for providing the day-to-day engagement for the clients of the CS BDG. You will also ensure a high-quality customer experience, to ensure strategic plans are well aligned with Business and National IT goals and objectives, and that client commitments are delivered upon consistently. What You Will Do:- Responsible for end-to-end client experience including business & application support
- Provides collaborative or consultative work of varying complexity in areas of business-related strategic direction and support, problem resolution, and business planning for assigned customer/business group(s).
- Develops trust-based relationships with clients and partners to fully understand their service needs, new technology, and infrastructure affordability. Uses diplomacy and relationships to advance solutions within the System's and Treasury's consensus-driven cultures.
- Works with business partners at the Federal Reserve Bank and Fiscal Service for delivery of technology and infrastructure to our business clients.
- Coordinates, plans, and executes solutions to meet needs of clients, work teams and/or internal or external organization management groups
- Demonstrate strong business acumen, influencing and negotiating skills to business solve problems.
- Demonstrate strong technical acumen, represents clients and business partners in technology planning and technical problem resolution.
- Ensures transparency in communications between business partners, National IT and product/service providers.
- Actively participates in advancing and maturing the Corporate Services BDG team and value stream.
- Facilitates business partner feedback engagements to ensure customer satisfaction and identify opportunities for improvement.
- Knowledge: Possesses and applies a high degree of subject matter expertise; continually strives to build on this knowledge to produce results that meet customer needs and enterprise goals and objectives. Advanced working knowledge of department/business lines, Reserve Banks, and / or System operations, policies, procedures, and technologies.
- Leadership: Demonstrated expertise to effectively direct functions and address issues in in a rapidly changing business environment. Influences others to gain support for ideas or accept a desired course of action. Shapes the direction of others and motivates through inspiring commitment, trust, and respect.
- Communications: Excellent organizational and communication skills, creativity, attention to detail, and negotiation skills to interpret results, develop communications and recommend improvements. Able to present information within all settings in a credible, confident and influential manner. Communicates in a concise, direct and purposeful way. Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner.
- Risk Management: Responsible for understanding and applying risk management discipline to ensure appropriate controls and risk management throughout area of responsibility.
- Decision Making: Works independently on broad assignments or under general directions as to scope or objectives. Escalates appropriately.
- Experience with Agile, SAFe, and cloud implementations preferable
- Bachelor's Degree or equivalent experience
- Excellent organizational, multi-tasking, and time-management skills
- Collaborative team player, capable of working well with others, but also autonomously with little direction
- Comfortable facilitating discussions with large groups
- 4 years of relevant work experience
- Great medical benefits
- Pension and 401(k) with employer match
- Paid time off
- Tuition reimbursement
- Employee resource networks
- Paid volunteer leave
- Flexible work options
- Onsite amenities that make working here fun!
- A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
- Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
- Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
- The hiring range of the Advanced Business Advisor is $115,900- $163,000 annually.
- For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.
- Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications