IT Imaging specialist (Ohio)

22 Nov 2024

Vacancy expired!

Corus360 is an established technology solutions company that strives to empower clients through people, technology, and resilience. People form the backbone of every business, and our progressive, next-generation staffing team strives to find the right people for the right roles. As a trusted partner, we are engaged in a search for an IT Imaging Specialist

Responsibilities:

  • Imaging new laptops & desktops
  • Be proactive and manage incidents from beginning through final resolution.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Log all request and incidents on the call tracking system (ServiceNow).
  • Escalate unresolved issues to the proper client-side authority when necessary.
  • Contribute to the overall team effectiveness and knowledge by sharing diagnostic advice and procedures with other analysts, when needed.

Requirements:

  • At least three years of support experience with a minimum of one year on a helpdesk or desktop support team.
  • Knowledge of Windows-server infrastructure and Active Directory environments preferred.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 8 and 10.
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
  • Mobile device management (iPhone & Android), troubleshooting, installing/upgrading.
  • Executive level hands on support, white glove service.
  • Helpful if have some experience with CISCO switches and routers.

  • ID: #23266182
  • State: Ohio Westchesteroh 44822 Westchesteroh USA
  • City: Westchesteroh
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2021-11-22
  • Deadline: 2022-01-21
  • Category: Et cetera