IT Infrastructure Manager job vacancy

Vacancy expired!

Job Title: IT Infrastructure Manager

What You'll Do:

Manage and oversee all personnel and functions related to IT Infrastructure Operations: IT Helpdesk, Change Management, Problem Management, Incident Management as it relates to quality, performance and risk by setting or refining process, procedure, policy and standards.
Manage all day-to-day IT Operation activities, ensuring the integrity, security and high availability of services for our clients user population
Provide leadership to leverage technologies, processes and disciplines for delivery of best-in-class methods. Readily recognizes system deficiencies, recommends, and implements effective solutions.
Collaborate with the other IT Managers defining overall goals of the IT department including short and long-term planning
Assist the IT staff deploying, maintaining, and supporting hardware and software
Project Management - prepare project proposals, scope and budgets; monitors project timelines and milestones. Works closely with IT team, project teams, vendors, and outside contacts to ensure timely and efficient completion of projects.
Effectively communicates with all levels of the organization to ensure technology and user needs are identified and met.
Be a key member of the On-Call group providing 24x7 level support for our application suite on multiple platforms and environments including troubleshooting, debugging and problem resolution.
Experience with developing, designing, configuring, implementing & migrating systems to a Cloud Environment

What You'll Have:

Bachelor’s degree in Information Technologies or Computer Science.
5+ years’ experience in IT management
Experience with ITSM/ITIL role managing enterprise IT infrastructure
Experience in the governance of vendors and service providers
Knowledge and understanding of industry trends and new technologies
Knowledge and experience in Microsoft suite of products
Proven leadership, management, and customer service skills.
Practical experience generating process documentation and reports.
Proficient technical writing capabilities specifically around recommendations, policies, and training.