IT Service Manager

We are currently looking for an experienced IT Service Manager to join our team with one of our clients. I would like to tell you a bit more about this position and learn a few things about you.

• Collaborates with business leaders to align services with company objectives and Winning Together values.
• Aligns with business strategy and prioritizes projects to achieve objectives.
• Leads, mentors, and manages team performance, implementing solutions as needed.
• Inspires the team to meet function and business targets.
• Takes responsibility for delivering business-critical projects to meet targets.
• Resolves complex operational issues and supports team members.
• Innovates service offerings to improve operations.
• Provides effective leadership to drive change.
• Builds and maintains customer relationships at the executive level.
• Manages budget, ensuring spending is within limitations.
• Adopts CC best practices and ensures consistent service delivery.
• Advocates for customers.
• Complies with Information Security Policies and reports security events.

• Leads and oversees the work of assigned staff.
• Conducts interviews, schedules work, and trains staff.
• Sets performance expectations and tracks results.
• Builds and develops a high-performing team.
• Maintains a knowledgeable, motivated, and professional staff that delivers efficient operations and excellent member service.
• Implements disciplinary measures and manages personnel documentation.
• Offers guidance and support to staff as needed.

• Possesses relevant professional and potentially post-graduate qualifications.
• Demonstrates a successful track record in a demanding commercial setting.
• Has expertise in managing budgets and P&L.
• Has knowledge of functional areas’ lifecycles, methodologies, tools, and techniques.
• Skilled at communicating and influencing at multiple management levels.
• Has experience in shaping strategy to drive business performance.

• Aligns functional strategy with business needs effectively.
• Achieves functional objectives and meets established standards.
• Establishes credibility at the senior leadership level.
• Effectively manages stakeholders.
• Demonstrates strong interpersonal skills by influencing and advising.
• Leads successful business-focused projects for the functional area.
• Manages budget and P&L to enhance business performance.

• Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate
• Must be able to lift 50 pounds or less in order to properly serve customers if required