IT Service Specialist

Vernovis
Columbus, OH
26 May 2024

Vacancy expired!

Job Title: IT Service Specialist

Contract to Hire

Columbus, Ohio

Come join us:Vernovis is an Inc. 5000 boutique consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space.Vernovis is currently searching for an IT Service Specialist to join one of our growing healthcare services companies in Columbus. This role will support internal employees and external customers on a mix of hardware and software issues.

If interested, please contact Maggie at

Responsibilities:
  • General troubleshooting and support of personal computers, phones, wireless devices including answering users’ questions and resolving issues via telephone, remote control or in-person visits.
  • Support equipment moves, installations and maintenance; update related documentation.
  • Ticket creation and problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system(s).
  • Troubleshooting and maintaining hardware and software required for day-to-day operations.
  • Use independent judgement to initiate escalation of issues to other IT Services Specialists based on monitoring and analysis of issues and work queues.
  • Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections.

Requirements:
  • Computer skills:
    • Microsoft Office applications
    • Office 365, Windows 10 OS
    • iOS and Android OS.
  • Certifications preferred: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
  • Strong experience working with PC hardware and software for installation and support
  • 3+ years’ experience demonstrating strong customer service and organizational skills

The Vernovis Difference:Vernovis offers Health, Dental, Vision, Voluntary Short & Long Term Disability, Voluntary Life Insurance, 401K, Holiday Pay and Bonus Pay to you.Join our collaborative work environment so that we can all do our best work and learn from each other. Our core values fuel our decisions and guide our actions:Integrity – an uncompromising commitment to honesty and strong moral principles.Collaboration – a reliance on openness, knowledge sharing, focus and accountability to achieve shared goals.Extraordinary Service – a fundamental belief that we are in business to serve both clients and candidates in ways that exceed their expectations.Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.Vernovis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, citizenship, disability, veteran status, or any other protected status.
  • ID: #41617598
  • State: Ohio Columbus 43085 Columbus USA
  • City: Columbus
  • Salary: $25+
  • Job type: Contract
  • Showed: 2022-05-26
  • Deadline: 2022-07-23
  • Category: Et cetera