Vacancy expired!
CBTS has openings for Support Technicians on a contract to hire basis.Provide Tier I technical support to clients remotely or in the field by troubleshooting and resolving requests.
- Troubleshoot Tier I issues including software, hardware, audiovisual, and networking issues.
- Emergency "on-call" rotation.
- Knowledge & experience with Windows desktop operating systems and desktop business software, such as Windows 7, Windows 10 and Microsoft Office.
- Knowledge & experience with Macintosh desktop operating systems and desktop business software, such as Mac OS X 10.11.x (EI Capitan), Mac OS X 10.15 (Catalina) and Microsoft Office.
- Experience with Google products such as Google Doc, Google Mail, Google Drive
- Knowledge of Audio, Video, Video Conference Systems.
- Knowledge of Installation and mounting of AV equipment such as projectors, Flat panel televisions, brackets, etc.
- Experience testing and troubleshooting cabling and audio visual equipment.
- Experience supporting networked printers.
- Experience with wired and wireless networks, IP Addresses, and DHCP
- Familiar with managing Windows using Group Policy, Imaging and other tools.
- Excellent verbal and written communication skills; including communicating technical information in terms understandable to the end user.
- Excellent customer service skills; including diplomatically, patiently, and successfully handling complaints, problems, questions, conflict, and suggestions
- Requires Associates degree earned by date of hire 0-1 years of experience.