IT Support Engineer (Fully Vaxxed/No C2C)

Responsible for executing specific technology assignments related to support, maintenance, basic analysis and troubleshooting of end user technology at a manufacturing plant. Provide exceptional customer service and basic training to end-users as requested. Manage printers including troubleshooting, setup, installation, and maintenance. Support virtualization, servers, desktops, conference room equipment and mobile devices (i.e., smart phones and tablets). Must be fully vaccinated and able to provide proof of vaccination.Responsibilities

• Accepts and/or creates support tickets and works to resolve application, pc system and various other technology issues.
• Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance.
• Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate.
• Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools.
• Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers.
• Assists in monitoring desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data.
• Creation and deployment of software packages and reporting through the desktop management system (SCCM).
• Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies).
• Inventory management and tracking
• Off Hours support for critical incidents
• Additional responsibilities as identified and assigned.

• 3 years minimum I.T. experience
• Remote support including VPN clients
• Basic support for mobile devices
• Systems administration

• Microsoft Certified Systems Administrator
• A+ certification
• Network + certification
• Experience in a manufacturing environment