Lab Lead Support Services

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.Summary of Primary Function/General Purpose of PositionThe Lab Lead Support Services functions as department lead to coordinate daily operations of assigned areas in terms of staffing and workflow. The Lab Lead obtains specimens, assists with processes for testing and referral testing, performs waived and select testing, and assists with daily scheduling, data collection inventory, and troubleshooting sample and customer issues.Essential Job Functions Coordinates workflow related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service. Performs all duties of phlebotomists and processors as needed. Monitors Lab Information System (LIS) reports and logs for compliance to assure pre-analytical processes are of highest quality. Assists leadership with department needs. Manages quality assurance documentation of personnel as needed. Provides oversight for scheduling and timekeeping. Implements policies and procedures as relates to specific area. Oversees training and orientation of personnel. Maintains standards of accreditation for The Joint Commission (TJC) and The College of American Pathologists (CAP) for specific area.This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/CertificationPhlebotomy Certification (required if lead of phlebotomy)EducationHigh School/GED (required)Associates, Allied Health Sciences, Phlebotomy with additional coursework (preferred)Work ExperiencePrevious experience in a laboratory setting (required)Previous experience in leadership position in customer service environment (required)3 years phlebotomy experience with EKG experience (required if lead of phlebotomy)TrainingNoneWorking ConditionsPeriods of high stress and fluctuating workloads may occurMay be exposed to physical altercations and verbal abuseMay be exposed to high noise levels and bright lightsMay be exposed to limited hazardous substances or body fluidsMay be exposed to human blood and other potentially infectious materialsMay have periods of constant interruptionsGeneral office environmentRequired to car travel to off-site locations, occasionally in adverse weather conditionsProlonged periods of working aloneOther: Intermittent exposure to fumes and odors

Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical RequirementsLifting/Carrying (0-50 lbs.) 1-33%Lifting/Carrying (50-100 lbs.) 0%Push/Pull (0-50 lbs.) 1-33%Push/Pull (50-100 lbs.) 1-33%Stoop/Kneel 1-33%Crawling 0%Climbing 0%Balance 1-33%Bending 1-33%Sitting 67-100%Walking 1-33%Standing 1-33%Additional Physical Requirements/HazardsManual dexterity (eye/hand coordination)Perform shift workManeuver weight of patientsHear alarms/telephone/audio recorderReach above shoulderRepetitive arm/hand movementsFinger DexterityColor VisionAcuity - farAcuity - nearDepth perceptionExposure to toxic/caustic/chemicals/detergentsExposure to moving mechanical partsExposure to dust/fumesExposure to potential electrical shockExposure to x ray/electromagnetic energyExposure to high pitched noisesGaseous risk exposureMany of our opportunities reward your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much moreBenefits offerings vary according to employment statusAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com