Network Engineer

Seeking Network Engineer experience in Administration of Active Directory, identity management, telephony system, and network systems. Actively working/closing incidents. Works with “Help Desk” to troubleshoot more complex incidents. Manage and deliver, implement and support a wide variety of software and hardware at the enterprise wide level. This ranges from but not limited to infrastructure systems used for monitoring servers as well as desktop deployment hardware and software. Interview: In-PersonLocation: Columbus, OHPosting: 681873Work On-Site Role and Experience

• Evaluates effectiveness and risk of IT Processes. Recommends changes in IT procedures to meet customer needs.
• Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains,
• Participates in IT training/certification and other department/agency meetings as needed. Submissions of weekly status reports and other general administrative items.
• Evaluates and/or researches hardware and/or software solutions and provides feedback to project team or higher-level staff. Interfaces and/or performs work with other applications or platforms.
• Assists in providing IT consultation and recommendations for implementation, ensuring services are not compromised.
• Provides technical IT leadership for integration of various related systems.
• Participates in and/or provides technical IT assistance to achieve project tasks/meet deadlines. Interfaces and/or performs work with other applications or platforms.
• Leads the completion of the following tasks as well as mentors and leads the Junior Infrastructure Specialists in the following: Administration of Active Directory, identity management, telephony system, and network systems.
• Participates in projects assigned, as technical lead. Performs routine and preventative maintenance. Performs emergency production issue resolution. Installs, maintains, configures, upgrades and/or administers hardware and/or software in multiple technology domains.
• Responsible for backup system administration and engineering duties for enterprise-class Infrastructure. Monitoring and responding to alerts from PRTG, Symantec, and other systems.
• Provide System reports for storage, hardware, and overall performance. Creates, organizes, files and maintains documentation.
• Actively working/closing incidents. Works with “Help Desk” to troubleshoot more complex incidents.
• Answers questions and presents informal mentorship opportunities to peers and/or service desk staff via conversation, observation or technical documentation
• Manage and deliver, implement and support a wide variety of software and hardware at the enterprise wide level. This ranges from but not limited to infrastructure systems used for monitoring servers as well as desktop deployment hardware and software.
• Serves as a mentor for junior infrastructure specialist 2 as well as the Service Desk support staff.

• Cisco certifications for VOIP/network, Microsoft, or VMWare certifications.
• 5 years of experience administrating /managing/designing Cisco telephony environments.
• 5 years’ experience with managing CISCO Unified Intelligence Center (CUIC).
• A solid understanding of call center terminology and functions call routing concepts and metrics.
• Solid knowledge of Cisco Routers and Switches. A solid understanding of server operating systems and knowledge of Active Directory.
• 5 years of maintaining a Microsoft Server environment and 3-5 years maintaining a VMWare environment.
• A solid understanding of maintaining and administration of a virtual environment.
• Ability to multi-task Installation/configuration and monitoring/maintenance; Dell hardware; excellent communication and organizational skills.