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- Timely responds to Help Desk Trouble Tickets and handles related issues.
- Completes work request activity submitted via Service Request System.
- Identifies, diagnoses, and resolves network and firewall communication issues.
- In conjunction with Information Security team, identifies diagnoses, and resolves security device communication issues.
- Configures, installs, and replaces network infrastructure and security components.
- Remotely administers and maintains complex TCP/IP networks using routers and switches.
- Creates and maintains comprehensive documentation related to the network security infrastructure.
- Schedules upgrades and collaborates with the network architect on network and firewall optimization.
- Recommends, tests, schedules and implements upgrades (PAN-OS upgrades, patches).
- Maintains familiarity with Microsoft DHCP, DNS, and Cisco DHCP.
- Configures and administers Cisco ISE, Cisco networking devices, Cisco Firewalls and Palo Alto firewalls.
- Maintains and utilizes working knowledge and experience with Cisco Quality of Service (QoS) for data and voice.
- Provides proactive monitoring of network using network management software configuration and troubleshooting (SolarWinds, Stealthwatch, LiveAction, Viavi).
- Provides capacity planning for internal and external network connections.
- Participates in on-call service rotation\; provides 24 x 7 production support on a rotating basis.
- Performs occasional night/weekend work as required due to environmental constraints.
- B.S in Information Technology or related field with an interest in Information Technology Networks required.
- Cisco Certified Networking Professional (CCNP) and / or equivalent years and working experience required.
- Optional: Microsoft Certified Professional (MCP), (Windows Server, SQL Server), or MSCE.
- B.S in Information Technology or related field with an interest in Information Technology Networks required.
- Cisco Certified Networking Professional (CCNP) and / or equivalent years and working experience required.
- Optional: Microsoft Certified Professional (MCP), (Windows Server, SQL Server), or MSCE.
- 10+ years of experience with Enterprise Network infrastructure, including design, implementation, and ongoing management and troubleshooting in a mid to large sized company required.
- Excellent skills with Microsoft Office Suite including Visio and Excel required.
- Good working knowledge of Voice over IP technology required.
- Practical experience in the use of network monitoring tools such as SolarWinds, Stealthwatch, LiveAction, Viavi, and Wireshark.
- Strong knowledge and experience with Layer 2 and Layer 3 protocols Spanning-Tree, EIGRP, OSPF is required.
- Experience with security devices such as Palo Alto Networks, Cisco FTD, and Cisco ASA.
- Complex problem-solving abilities with experience in performing root cause analysis required.
- Experience with Cisco IP Telephony technologies required.
- Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e., printers, copy machine, FAX machine, etc.) required.
- LAN: Cisco Layer 2 & 3 devices, ASA Firewalls, Ethernet (including 10 GbE) & Routing Protocols.
- WAN: Frame Relay, MPLS, Point to Point connections.
- Voice: IP Telephony, Call Center Technologies, QoS.
- Wireless: Access Point Security.
- Management Tools: CiscoWorks, Solarwinds.