Network Engineer - Medina, Ohio (permanent, full-time)

19 May 2024

Vacancy expired!

This is a permanent, full-time on-site position.

Essential Duties and Responsibilities:
  • Provide second-level problem resolution for all users with hardware, software, telephone, mobility, and application problems
  • Successfully resolves technical issues (hardware, software and knowledge gaps)
  • Performs diagnostics and Root Cause Analysis finding faults/errors in escalations for permanent resolution
  • Proactively assists the IT Director to avoid or reduce reoccurring issues
  • Perform troubleshooting of network connectivity issues including TCP/IP, routing, DHCP and DNS
  • Provide exceptional customer service through courteous, prompt and accurate communication
  • Assists with onboarding, off-boarding activities and maintenance of business
  • Works with team members as required to ensure current SLA demands are met
  • Write and document technical solutions
  • Provide mobile device support as necessary
  • Participate in the efforts for continuous cycle of improvement by making suggestions for process improvements, identifying duplicate work processes, and suggest the elimination of unnecessary tasks

Requirements:
  • Detail oriented with the ability to work independently; self-starter
  • Strong knowledge of common desktop applications such as MS Office Suite, Adobe products and Windows
  • Thorough understanding of the Office 365 suite and Azure AD management tools preferred. Multi-Factor Authentication experience preferred
  • Solid understanding of backup solutions for file restores and monitoring; Unitrends, Datto or Veeam preferred
  • Solid understanding of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles
  • Experience supporting Hyper-V; Single host and clusters
  • VPN support experience preferred; Firewall through end user software
  • Wireless systems troubleshooting, support and installation experience preferred
  • Experience working with PC Imaging technologies i.e. Windows Deployment Server

  • ID: #41161266
  • State: Ohio Medina 44256 Medina USA
  • City: Medina
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-05-19
  • Deadline: 2022-07-01
  • Category: Et cetera