Operations Analyst

Job Number 23162149Job Category ReservationsLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYAs a key member of the Group Sales Reporting and Analysis team, the Sales Operations Analyst will work closely with the Director, Sales Operations Analytics and Business Analysis Managers to assist with accurate and timely reporting and analysis for all transacting sales channels (Multi-Hotel Sales, Property Sales, Catering Sales and Citywide Sales) and National Group Sales. Specific areas of responsibility include analysis of all business trends, staff deployment and month end, quarterly and annual analysis and critiques outlining each channel’s operational wins and opportunities. In addition, this individual will provide analytical input to the goal management and compensation processes.CANDIDATE PROFILEEducation and Experience Required

High school diploma or GED and 8 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 4 years’ experience in the business, sales and marketing, management operations, or related professional area.

Marriott sales, finance and/or operations analysis experience

Experience with Marriott’s business applications including Sales Systems (e.g., SFA NGS), Productivity Systems (e.g., Reveal, ESS) and Technical Systems (e.g., CTI, IVR).

Extensive experience in data gathering and analysis

Strong working knowledge of Marriott sales strategy

Demonstrated ability to deliver results under challenging conditions

Education and Experience Preferred

Consulting and project management experience

CORE WORK ACTIVITIESManaging Work, Projects, and Policies

Analyzes and evaluates business trends, determine applicability and modify business strategy accordingly.

Provides key month-end analyses including new booking trends, ADR performance, Market/Brand/Property Specific Trends, Funnel Management, and other reports related to Group Sales performance.

Validates and reviews Sales Manager/Team Leader/Director/General Manager productivity data for performance reviews and quarterly/annual compensation.

Assists the team with annual goal setting process compiling historical data used for property goal channel splits.

Assists the Business Analysis Manager with annual Multi-Hotel Sales goal spreads (by property, parameter, manager, and month).

Works closely with the Information Services team in Omaha to build value-adding tools and enhance current tools on pinpoint reporting platform used by each transacting sales channel.

Provides on-going operational and business analysis support to senior leadership to support strategic decision making using appropriate approaches, systems and resources.

Identifies and surfaces best practices from existing environments and areas of opportunities to increase profitability, reduce risks, and/or improve operational efficiencies.

Supporting Operations

Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

Establishes and maintains complete and up-to-date information to ensure accurate reporting.

Represents team in resolving situations.

Additional Responsibilities

Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

Attends and participates in all relevant meetings.

Presents ideas, expectations, and information in a concise, organized manner.

Uses problem solving methodology for decision making and follow up.

Maintains positive working relations with internal customers and department managers.

Manages time effectively and conducts activities in an organized manner.

Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIESLeadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

California Applicants Only: The salary range for this position is $64,480.00 to $131,705.00 annually.Colorado Applicants Only: The salary range for this position is $61,613.00 to $119,734.00 annually.New York City & Westchester County, NY Applicants Only: The salary range for this position is $74,550.00 to $131,705.00 annually.Washington Applicants Only: The salary range for this position is $65,478.40 to $131,705.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.