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- Leads the design and development of solutions that support Infrastructure cloud services according to AEP standards and practices.
- Leads the development of Cloud Infrastructure Automation, CI/CD pipelines and resolve defects
- Implementation of enhancements and maintenance of Cloud infrastructure resources and services.
- Monitors and reports on stability, performance and avenues for optimization of Cloud resources
- Troubleshoots complex support problems and provides or obtains their timely resolution
- Escalates advanced problems to Lead Cloud Engineers to facilitate their resolution
- Maintain in-depth expertise in one or more Cloud Technology domains and broad understanding of AEP infrastructure cloud services
- Performs and leads complex infrastructure project assignments.
- Plan, research, evaluate, design and analyze performance of complex Cloud infrastructure systems.
- Provides advanced technical support and analysis, operation, administration, and troubleshooting activities.
- Adhere and advocate change management policies, incident management and trouble response scenarios.
- Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
- Lead, facilitate, and coordinate work activities of others within the work group, team or department.
- Prepare technical documentation including procedures, manuals, reports and standards.
- Review and adhere to budgeting and approval processes while partaking in annual and project planning.
- May provide training and mentoring, as well as work direction, to others on the team.
- Adhere to policies, procedures, standards, codes and regulations relevant to assignments.
- Mentor and provide functional/technical leadership and work direction to staff
- Demonstrate in-depth and thorough knowledge of AEP infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
- Exhibit and apply advanced proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.