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Greetings of the day, I hope you are doing well. My name is Eric from Halcyon Solutions Inc., We are Dublin OHIO based US staffing, Training and Development company. We have an urgent requirement with one of our esteemed customers which is expected to be fill immediately. The detail job description is given below for your review, please take a look and share your resume if you are comfortable to this email ID "" Title:Program Manager 5 Location: Columbus, OH - Hybrid Work(Tuesday and Wednesday on site) Duration: long term Contract Mod e of Interview: In-person / Video Interview Requirement Description: Short description on what they will be working on, objectives, and tasks/deliverables Provides day-to-day oversight and direction to the Ohio Benefits Program Central Processing Team Planning for appropriate staffing levels Resolving routine issues and escalating appropriate concerns to Stakeholders and Leadership Ensuring team members correctly process cases and meet standard processing quotas with quality and expectations Providing the initial review and approval of all team member weekly status reports Providing daily reporting and ongoing support for Medicaid automate processing (bots) fallouts Provides back-up Central Processing Team activities as required Responding to mailbox inquiries and customer support requests Responding to requests from stakeholders in a timely professional manner Processing eligibility determination applications for Medicaid Resolving eligibility determination issue Provides subject matter expertise Supporting training material development for new functionality Providing training and guidance along with a comprehensive onboarding program for new hires on the Central Processing Team Providing UAT testing and oversight for Medicaid-specific functionality representing county workers as part of all software releases; creating reports documentation outlining the success or failure of various test cases run as part of validating each release Providing input on various bugs, defects, and issues by submitting evidence of problems and issues via the work intake process. Tracks, documents and routinely reports to Program Manager Productivity dashboards Effort and time estimates for various work inputs Draft performance reviews for individuals based on case processing performance and recommendations for direction and guidance when performance is not at an acceptable standard, including draft action plans to assist the team member in improving their performance This is canned statement with hours, background check and interview date/time During the interview process with the Ohio Benefits Program staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource's experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror's proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance. Mandatory Requirements/Time Preferred candidate will: Demonstrate minimum 9 + years' experience with Medicaid eligibility policies Demonstrate minimum 20 years hands-on experience working in integrated eligibility determination systems. Demonstrate minimum 10 years business analyst experience. Business analyst experience must include creating or reviewing functional design documents. Demonstrate experience with successfully leading a team in a fast-paced, dynamic environment while maintaining high levels of quality and performance. Describe experience serving as the primary point of contact for the resolution of issues and questions regarding Medicaid eligibility case processing. Describe experience as a subject matter expert regarding Medicaid eligibility and ensuring outcomes are accurately addressed. Demonstrate experience with user validation testing as part of a release with large enterprise-wide systems. Describes experience with performing, executing, designing, and debugging test cases. Demonstrate experience with designing, creating, publishing, and presenting dashboards, reports, and slide decks (i.e., PowerPoint), to peers, managers, and executive stakeholders. Demonstrate excellent follow-through, communication with peers, management and executive leadership. Demonstrate excellent oral and written communication skills. Provides oversite on complex work arounds based on ODM guidance. Demonstrate the ability to create a user experience to apply system logic when defects are present. Describe the ability to act as SME on current defects, enhancements, and new functionality. Demonstrate excellent communication skills.