Description We are seeking a Quality Assurance Analyst in the technology industry, based in Cleveland, Ohio. This role offers a long-term contract employment opportunity, with a primary focus on automation and scripting. As a Quality Assurance Analyst, you will be part of a remote team, with occasional visits to the office being an ideal arrangement. Responsibilities: Develop and execute automation scripts to enhance efficiency and accuracy. Monitor and analyze system performance to ensure optimal functioning. Use Atlassian Jira for project management and bug tracking purposes. Utilize AB Testing methods to optimize system performance. Implement Agile Scrum methodologies to manage workflow and productivity. Conduct regular audits to ensure system compliance and integrity. Provide superior customer service, resolving customer inquiries promptly and efficiently. Use your knowledge of Android Development to contribute to system improvements. Manage and maintain the database system, ensuring data accuracy and accessibility. Use EO/IR systems for data analysis and troubleshooting. Requirements Proven experience as a Quality Assurance Analyst or similar role with a minimum of 3 years in the field. Proficient in Android Development and Atlassian Jira. Familiarity with EO/IR systems and AB Testing techniques. Experience in Agile Scrum methodologies. Strong knowledge and understanding of database structures. Demonstrated ability to perform auditing tasks accurately. Experience in Call Center Customer Service and exceptional Customer Service skills. Proficient in Bug Tracking tools and techniques. Exceptional attention to detail and the ability to identify, analyze, and resolve problems. Excellent communication skills, both written and verbal. Strong organizational skills with the ability to manage multiple tasks concurrently. Ability to work collaboratively in a team environment as well as independently. Bachelor's degree in Computer Science, Information Technology, or related field is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time