Remote Help Desk Operator (All Shifts)

Start Your Story at Speedway! We're committed to bringing passion and customer focus to the business. This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Accurately logs issues to the appropriate system, i.e. ServiceNow for Help Desk requests and IDS for Maintenance requests. Places all equipment orders in SAP. Creates work orders from both Maintenance Technicians and Store submitted requests. The responsibilities of this role will be conducted remotely. However, this employee must be available to come into the corporate office as requested and/or for training purposes on a weekly or daily basis. Training and Orientation will be conducted at or corporate office in Enon, OH. Responsibilities: Answers incoming phone calls to Store Support Receive overflow calls for Maintenance and Marketing Train stores on utilizing Service Station Verify basic troubleshooting has been performed by the store Logs incoming phone calls to appropriate system Handles orders of store replacement parts in SAP Creates work orders in IDS Completes other duties, including special projects, as assigned by Management Possibility of working evening, nights, weekends, and holidays Job Requirements: Education Requirements: High School Diploma Experience Requirements: Call center experience preferred Skill Requirements: Experience with Word, Excel, and other MS Office suite applications Excellent communication skills and the ability to research and resolve issues Solid understanding of basic computer functions Ability to multi-task Ability to conduct and complete Company business in a professional and ethical manner Must be able work full shift remotely and have sufficient/reliable internet connection Shift: We are seeking 1st, 2nd and 3rd shifts. Shifts include working 1 or both weekend days (Saturday, Sunday) with 2 days off during the week depending on schedule. This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary. EEO Statement Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.