Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.As the Director of Safety Quality Patient Experience, you will direct safety, quality, and patient experience (SQPE) within the hospitals within their assigned facility. You will also ensure compliance with reporting, accreditation, and governance requirements within their hospital. Your duties will include but are not limited to:
Enabling the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE.
Leading hospital SQPE departments to ensure consistency in application of assurance and improvement processes.
Collaborating with subject matter expert leaders in nursing quality, accreditation, EHS (Environmental Health and Safety) (Environmental Health and Safety) (Environmental Health and Safety), Radiation Safety, Safety, High Reliability, infection Prevention, etc. to drive the organization to a consistent approach to being the best place to get care anywhere.
The ideal caregiver is someone who:
Has High-level management and leadership skills.
Can schedule and manage tasks effectively.
Is experience with conflict resolution and problem-solving.
Has written and verbal communication skills.
Has teamwork and motivational skills.
Has organizational and multitasking skills.
This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:
Collaborates with leadership and support teams to develop, and maintain an integrated Quality Plan to achieve quality, safety, and patient experience goals.
Acts as an accountable partner for all clinical areas within their areas of responsibility
Communicates priorities to stakeholders at all levels and drives performance on hospital OKRs related to safety, quality, and patient experience.
Support the medical staff peer review and committees for quality improvement. Ensure ongoing professional practice evaluation and focused evaluations are conducted thoroughly and justly.
Drives continuous improvement activity around quality, safety, and patient experience priorities and coordinates improvement projects.
Ensures continuous patient and survey readiness for the hospital and all associated outpatient locations.
Act as the local leader with the infection prevention department to reduce infections.
Measures and analyzes data reflecting processes and outcomes prioritized by Hospital and the Clinical Transformation Leadership Team. Acts as the local expert in safety and quality performance for the Hospital.
Facilitates dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement.
Acts as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
Coach others to improve organizational capacity for improvement.
Manages the budget for the local quality department as a steward of limited resources.
Supports enterprise improvement projects as necessary.
Develops relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital.
Presents to the governing body on quality performance and goals.
Ensures productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships.
Other duties as assigned.
Languages:
English.
Education:
Bachelor's degree in nursing, Healthcare Administration, Business, Engineering, or related field required.
Master's Degree preferred.
Certifications:
Certified Professional in Healthcare Quality (CPHQ) Required within 1 year of hire.
Other preferred certifications:
Certified Patient Safety Professional (CPPS)
Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
Process Improvement Certification preferred: Lean, Six Sigma, etc.
Certified in Infection Control (CIC)
Certified Patient Experience Professional (CPXP)
Work Experience:
Minimum seven (7) years process improvement or quality management experience.
Healthcare experience preferred.
Progressive quality and performance improvement research, leadership, supervision, or project team management required.
Complexity of Work:
Manages SQPE at a multiple campus hospital under a single Medicare Provider number or a Large Specialized Medical Center as defined by Vizient but does not dual hat as a submarket leader.
Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.
Pay RangeMinimum hourly: $53.90Maximum hourly: $82.19The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Full-time