We Are: Accenture’s SAP practice, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech for SAP when it comes to automation and AI. We help our clients apply intelligence to set their business apart and make them more proactive, predictive and productive – the power of the intelligent enterprise. Ready to learn as much as you can? We put strong emphasis on training our people on S/4HANA and all the new cloud products from SAP, both functionally and technically – with the support of our 70,000+ member community. It’s also nice to know our hard work doesn’t go unrecognized. We’ve got over 70 SAP awards—more than any other partner—and we’re the leading business partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, SAP Concur, and more. Visit us here to find out more about Accenture's SAP practice. (https://www.accenture.com/us-en/service-technology-sap-overview) You Are:A transformation maven with the skills to help clients meet the challenges of digitization. Your human superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. You’re as comfortable leading projects and teams as you are diving into the details of workstreams and configuring SAP solutions. Or you specialize in one or the other, our practice covers the functional & process side of SAP as well as the technical development & technical architecture. Additionally, you have the communication and people skills to inspire teams to bring their A-game.The Work:
Drive end-to-end customer engagement by delivering insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.
Lead delivery teams to ensure quality delivery of services, enhance customer satisfaction, define, and advance performance metrics (KPIs), escalation management, provide feedback to team & drive continuous improvement opportunities
Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies
Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods
Provide awareness and insight into AMS Next Gen Services
Provide support of AMS Pipeline and/or Accenture book of business in the AMS space
Provide intelligence to customers and project teams on AMS service
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here’s what you need:
Minimum of 5 years’ experience in SAP Application Maintenance (AMS) /Service Operations Program delivery, execution, and management
Minimum 5 years’ experience in one of SAP domains ie: SAP Finance, OTC or Supply Chain in a complex ERP environment.
Minimum of 4 years’ experience leading client facing SAP global delivery teams to manage delivery and escalations
Successfully led global delivery teams to achieve SLA, KPI’s in a managed service Model
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience
Bonus Points If:
You have experience with multiple agile engagements
You are familiar with futuristic SAP solutions and roadmaps.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington as set forth below. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) We accept applications on an on-going basis and there is no fixed deadline to apply.
California $131,100 to $302,400Colorado $131,100 to $261,300New York $121,400 to $302,400Washington $139,600 to $278,200What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Full-time