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Exodus Integrity Services, Inc is a rapidly expanding technology company headquartered in Northeast Ohio. EIS provides quality services to our clients by instilling honesty, commitment, and hard work to find the most qualified candidates to fill each opportunity. Our Fortune 250 Cleveland based client is looking for a Senior Business Analyst with Card Processing experience to support major initiatives in modernizing their customer experience. This is a contract-to-hire opportunity that will work closely with the business to help drive solutions and improve the platform's performance.
Sr. Business AnalystPosition Requirements• Gather, analyze and document business and functional requirements from clients and business users. This includes analysis of critical reporting use cases by functional area and ensuring all relevant data is properly interfaced. • Analyze, document, and improve workflows, processes, and standards. • Understand business process management and business requirements of the customers and translating them to specific software requirements. • Communicate effectively with internal teams and external clients to deliver functional requirements including GUI, screen and interface designs. • Act as an interface between business units, technology teams and support teams. • Provide technical guidance concerning business implications of application development projects. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. • Manage client expectations effectively. • Work with Quality Assurance to build and validate test cases against all requirements. • Analyze application defects to determine if they fall within scope of project requirements. • Participate in post-project analysis to reflect upon successes, failures, and lessons learned. Knowledge / Experience • 5+ years of Business Analyst experience. • 3+ years working with internal clients and/or external agencies/partners. • Merchant Service / Credit Card Processing experience preferred. • Well versed in Microsoft Office applications. • Understanding of various essential business functions of an organization. • Strong technical knowledge and the ability to understand customer's needs. • Ability to facilitate process mapping activities and working knowledge of mapping techniques. • Experience with Agile methodologies • Jira / Confluence / User StoriesAbout EIS:Since 1997, Exodus Integrity Services, Inc. (EIS) has brought hundreds of companies and thousands of talented IT professionals together. With over 120 years of combined industry and functional experience, the EIS team takes a consultative approach to identify client objectives and create practical initiatives that solve problems quickly and efficiently. We specialize in Consulting Solutions, Contingent and Direct Workforce Staffing, and Healthcare IT Solutions.Exodus Integrity Services (EIS) is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. EIS prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EIS conforms to the spirit as well as to the letter of all applicable laws and regulations."