Senior Staff Technical Program Manager - Control Tower - Remote Opportunity

Senior Staff Technical Program Manager - Control Tower - Remote Opportunity (

• Manage multiple programs that align with approved business initiatives.
• Manage multiple enterprise-wide projects, which can include both Major or Minor projects simultaneously, starting from initiation through plan, execution, and close that involve multiple cross-functional teams.
• Effectively communicate the program status, scope changes, issues, and risks to leadership.
• Monitor all program activity, budget, and resources to ensure the program remains on schedule and within budget and that no rework will be required.
• Establish clear expectations with the project team and stakeholders. Ensure proper documentation and sign-off process.
• Lead application road mapping exercises.
• Maintain accurate information in the standard project tracking tools and accurate project documentation.
• Manage IT implementation, including user training, roll-out plan, user feedback, and resolutions.
• Manage sustainment plan, including post-launch monitoring, adoption/success metrics, issue management, and resolutions.
• Facilitate effective meetings by planning and being prepared.
• Identify process improvement opportunities that will eliminate defective processes and introduce better control inputs and changes.

• Promote a high customer service approach and attitude.
• Manage programs and projects effectively to ensure that the customer objectives are achieved with quality results.
• Improve internal customer relationships (with mid-level to senior managers).

• Improve relationships with the project team, peers, external vendors, and management.
• Cooperate with and encourage others to work as a team. Foster positive, open, honest, and constructive communication.
• Set priorities for self and assigned resources.
• Delegate and assign tasks to the project team.
• Proactively recognize and reward the project team.
• Provide constructive input to management regarding associates assigned to projects.

• Demonstrate advanced experience using program/project management tools.
• Demonstrate advanced experience using Sprint Planning Tools (Microsoft DevOps, JIRA) and the standard Microsoft Office tools.
• Communicate technical concepts in a clear, concise manner.
• Research, evaluate, and recommend new tools, technology, or best practices to improve project performance and the standard process.

• Perform complex problem and data analysis to determine the root cause and recommend alternative solutions.
• Develop standard reports to track, monitor, and measure overall program performance (scope, schedule, issues, cost, risks, and quality).

• Structure, prepare and deliver effective presentations to peers and management.
• Recommend policies and procedures for the standard process and tools.
• Recommend process changes and controls based on analysis results to improve the standard process and tools.

• Bachelor's Degree in Business Administration, Supply Chain or Engineering
• 10 years of proven experience in logistics/supply chain large-scale projects and program management.
• 15 years of relevant experience in supply chain systems. Control tower and freight management systems experience is preferred.
• Completed project management training and certifications.
• Six Sigma/Lean Green Belt or Black Belt Certification is preferred.
• Formal training or advanced knowledge of the Software Development Lifecycle or Application Development Lifecycle, methodologies, and standards.

• Ability to effectively manage multiple projects, assignments, and priorities simultaneously.
• Program Management Skills
• Communication Skills: verbal and written - internally, externally, and at all levels
• Advanced Change Management Skills
• Customer Service Skills
• Time Management / Organizational Skills
• Research and Analytical Skills
• Problem Analysis and Solving Skills
• Vendor Management Skills
• Detail-oriented with a strong focus on documentation skills.
• Relationship Building / Interpersonal Skills
• Presentation Skills
• Facilitation Skills
• Leadership Skills
• Required Computer Skills: Sprint Planning Tools (Azure DevOps, JIRA), Microsoft Office products - Outlook, Word, Excel, PowerPoint, Access, Visio, and Project.