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- Manage and oversee all personnel and functions related to IT Infrastructure Operations: IT Helpdesk, Change Management, Problem Management, Incident Management as it relates to quality, performance and risk by setting or refining process, procedure, policy and standards.
- Manage all day-to-day IT Operation activities, ensuring the integrity, security and high availability of services for our clients user population
- Provide leadership to leverage technologies, processes and disciplines for delivery of best-in-class methods. Readily recognizes system deficiencies, recommends, and implements effective solutions.
- Collaborate with the other IT Managers defining overall goals of the IT department including short and long-term planning
- Assist the IT staff deploying, maintaining, and supporting hardware and software
- Project Management - prepare project proposals, scope and budgets; monitors project timelines and milestones. Works closely with IT team, project teams, vendors, and outside contacts to ensure timely and efficient completion of projects.
- Effectively communicates with all levels of the organization to ensure technology and user needs are identified and met.
- Be a key member of the On-Call group providing 24x7 level support for our application suite on multiple platforms and environments including troubleshooting, debugging and problem resolution.
- Experience with developing, designing, configuring, implementing & migrating systems to a Cloud Environment
- Bachelor’s degree in Information Technologies or Computer Science.
- 5+ years’ experience in IT
- Experience with ITSM/ITIL role managing enterprise IT infrastructure
- Experience in the governance of vendors and service providers
- Knowledge and understanding of industry trends and new technologies
- Knowledge and experience in Microsoft suite of products
- Proven leadership, management, and customer service skills.
- Practical experience generating process documentation and reports.
- Proficient technical writing capabilities specifically around recommendations, policies, and training.
- ID: #49288272
- State: Ohio Westchester 45069 Westchester USA
- City: Westchester
- Salary: $125,000 - $135,000
- Job type: Permanent
- Showed: 2023-02-18
- Deadline: 2023-03-28
- Category: Et cetera