Service Desk/ Technical Support Desk

17 Jun 2024

Vacancy expired!

One of our clients is looking for the position of

Service Desk based on following skills:

Years of Relevant Experience:3 + Years of Experience in Call Center Support1 Year of experience in Help Desk technical Support

Preferred Education:4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:
  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
  • Escalate problems in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use technical databases to research problems and talk with co-workers to research problem and find solution.
  • Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicate accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Mandatory skills Microsoft O365, ability to type 40+ WPM, excellent time management

Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.

Qualifying questions if any Are you able to provide access to a computer as well as a consistent internet connection?Are you able to work from home without distraction?Laptop Shipped/ Need to pick up Candidate must be able to provide laptop/computer, USB headset, and a consistent internet connection The successful candidate may have to undergo a drug test and background check. Sincerely,Tamana NairDigitek Software, Inc.650 Radio Drive, Lewis Center, OH 43035 Tel No6147648875 ext. 3105/ Fax6147925840Email www.digiteksoftware.com

  • ID: #43159306
  • State: Ohio Columbus 43085 Columbus USA
  • City: Columbus
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-17
  • Deadline: 2022-08-14
  • Category: Internet engineering