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One of our clients is looking for the position of
Service Desk based on following skills: Years of Relevant Experience:3 + Years of Experience in Call Center Support1 Year of experience in Help Desk technical Support Preferred Education:4-year college degree or equivalent technical study preferred; may accept equivalent work experience. Job Description:- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalate problems in accordance with defined procedures.
- Assist users through problem solving steps.
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
- ID: #43159306
- State: Ohio Columbus 43085 Columbus USA
- City: Columbus
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-17
- Deadline: 2022-08-14
- Category: Internet engineering