The Senior Administrative Associate (Dual) provides a variety of direct administrative support functions to a site, office and/or client, which may include tasks such as document processing, prooing, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters.  The Senior Administrative Associate (Dual) will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.Monday to Friday, 9:00 to 5:30pm EST( denotes an “essential function”)Primarily responsible for administration of external CLE courses, including:Handle application process with state MCLE Board for individual course accreditation, attendance reporting and related feesMaintain course materials and attendance records as required by CLE rulesResponding to accreditation requests from the Commercial team;Preparing CLE attendance and remote affirmation forms;Administering and distributing CLE certificates to clients;Preparing and submitting individual course applications; andResponding to client-specific CLE inquiries. Utilize appropriate logs and/or tracking software for all administrative support work.Ensure that job tickets are properly filled out before beginning work.Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.Communicate with team members, lead, supervisor or client on job or deadline issues.Meet contracted deadlines for accepting, completing, and delivering all work.Troubleshoot complex software or hardware problems.Answer telephone, emails, and place service calls when needed.Interact with clients over the phone, via video or electronically.Assist in developing training plans and process maps for the administrative operation Deliver direct support training plans to a team of AdminsServe as a subject matter expert and resource for junior direct support employees Prioritize and manage workflow.Perform quality assurance on own work and work of others.Train junior staff members, as needed.Help to foster a proactive environment of continuous service enhancement and relationship building with the client.Adhere to Williams Lea policies in addition to client site policies.Use equipment and supplies in a cost-efficient manner.