The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.( denotes an “essential function”)Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)  Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.Utilize appropriate logs and/or tracking software for all administrative support work  Ensure that job tickets are properly filled out before beginning work  Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues Meet contracted deadlines for accepting, completing, and delivering all work  Troubleshoot basic equipment problems  Assist in developing training plans and process maps for the administrative operation Deliver training plans to a team of AdminsServe as a subject matter expert and resource for junior employees Interact with clients in person, over the phone, via video or electronically  Prioritize workflow  Performs Quality Assurance on own work and work of others  Answer telephone, emails, and place service calls when needed  Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner