Why Compucom? (Overview)Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Sales Executive area to join our team. The Program Sr. Manager will be directly responsible for one or more clients and will be accountable for the P&L, revenue growth, and services. They will manage a total revenue of $1-10+ million. Depending on account size, this individual may also build, manage, and develop a high performing team of Service Delivery Managers. The ideal candidate would be a self-starter who programmatically drives commercial, operational, and customer relationship improvements. What We Need & What You'll Do (Responsibilities)
Act as the client’s advocate inside of CompuCom and own the overall Profit & Loss (revenue through Margin), growth, and Gross Margin Dollars for client(s).
Build trusted customer relationships based on mutual respect for the customer’s business and how CompuCom can support their business and IT objectives.
Direct the day-to day operations of customer relationship team that is focused on providing customers with support, guidance, and knowledge resources to boost renewals and strive for zero churn.
Responsible for Service Level Achievement (SLA) through onsite, Remote Services, and Shared Services and overall governance to include:
Operational: monthly and quarterly
Commercial Contact Governance (adherence and knowledge of the contract)
Strategic: innovative road mapping
Implement strategies and processes to deliver a consistent client experience from onboarding through all phases of the customer lifecycle while promoting retention; Client Satisfaction to be measured via Net Promoter Score (NPS) and operational Customer Satisfaction measures (CSAT).
Lead the planning process for incremental growth alongside sales, product development, and other customer facing functions.
Responsible for revenue forecasting in collaboration with delivery and program management based on actual sales volume, client information (such as new app releases and end-user additions), and forecasting trends (prior volume, seasonality, etc.) .
Manage a team of service delivery managers to include providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement.
Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.
Who You Are (Qualifications)
Bachelor’s Degree in Business Management, Computer Science, or related field.
5-10 years of related experience
Prior management experience with strong leadership skills
Excellent delivery skills in related IT/Product categories
Strong strategic and tactical account management skills
Effective communicator with strong attention to detail
Ability to work independently as well as in a team environment
Experience in sales accounts in related IT/Product categories
Our benefits include:
Health Insurance (Medical, Dental, Vision)
Basic Life/AD&D
Employee Assistance Program
Paid Holidays
Paid Time Off
401(k)
FSA/HSA Pre-Tax Benefits
Discounts
Life/Disability Plans
Equal Employment OpportunityCompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. Apply/SocializeCalifornia Residents:Click hereto access the California Privacy Notice.Fair Chance Ordinance We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .Socialize this job opportunity to a friend, colleague, or family member:Posted Date8 hours ago(3/11/2024 3:11 PM)Posting Location Cincinnati, OH Req # R0034039 Category Management CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.
Full-time