Vacancy expired!
- Install, configure, support, triage and troubleshoot ODA’s endpoints, infrastructure, and network connection.
- Provide technical support for Microsoft Office 365, Microsoft Teams and other video conferencing tools.
- Hands on knowledge and able to effectively/efficiently troubleshoot ODA’s unified communication solution.
- Manage system and application user accounts and access. Familiar Identity Management Platform
- Hands on experience in Contact Center implementation and support.
- Strong presentation development and delivery skills
- Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Manage mobile device via Airwatch MDM
- Monitor the system daily and respond immediately to security or usability concerns.
- Provide network data collection to support application troubleshooting
- Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.
- Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.
- Write and edit automation scripts to increase systems and task efficiency
- Write and maintain technical documentation
- Performs other duties as assigned.
- Excellent knowledge of Contact Center infrastructure
- Excellent knowledge of wireless access points, network administration and security concepts and technology
- Strong knowledge of user account and access management and Identity Management Platform
- Strong knowledge of helpdesk process and ticking system
- Ability to drive results with a sense of urgency relative to the end user
- Ability to work independently as well as with a team
- Ability to break down required tasks in project deployment
- Must have strong oral, written, and interpersonal communication skills
- Exceptional analytical and conceptual thinking skills
- Experience working with cross-functional teams
- 4-year college degree or equivalent technical study
- 10+ years of system/server engineer experience
- 10+ years of network infrastructure experience
- 10+ years of unified communication
- 10+ years of Microsoft Office Product supports
- 10+ years of End Point Device Support
- 10+ years of user provisioning and identity management platform
- 5+ years of SFTP and secure file transfer
- 5+ years of AirWatch MDM support
- Professional Certification in server, and/or network, and/or endpoint or is desired