System Administrator Level 1

Vernovis
Blueash, OH
18 Feb 2025

Vacancy expired!

Job Title: System Administrator – Level 1

Location: Cincinnati OH

Come join us:Vernovis is looking for a Tier 1 IT Systems Administer who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system.

What You'll Do:
  • Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
  • Diagnose, research, and resolve tier 1 technical hardware and software issues.
  • Effectively advise and assist customers on appropriate action.
  • Provide accurate information on IT products and services.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and escalate situations requiring urgent attention.
  • Maintain the highest possible level of customer service.
  • Work with vendors and internal stakeholders to ensure accurate, effective training content.
  • Other duties as assigned.

What You'll Have:
  • Minimum 2 years resolving basic user issues with regards to Windows and Linux workstations and servers, Networks, Storage/Backup and Engineering Application Support in classified program areas:
    • IT support hotline and desk-side support
    • Password resets and other account maintenance
    • System hardware imaging, configuration, deployment, relocation and decommissioning
    • Basic system troubleshooting and issue remediation
    • Basic application troubleshooting and issue remediation
    • System patching and execution of compliance related tasks
  • ID: #49288506
  • State: Ohio Blueash 45236 Blueash USA
  • City: Blueash
  • Salary: $55,000 - $70,000
  • Job type: Permanent
  • Showed: 2023-02-18
  • Deadline: 2023-03-28
  • Category: Et cetera