Remote in NE OhioJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.The Technology Business Management (TBM) Analyst I role is an entry-level position focused on learning TBM. In this role, you will:
Position executives with the knowledge to manage and communicate the cost, quality, and value of their services.
Focus on developing, enhancing, and maintaining a capability used to track IT expenditures and service tracking along the lines of a standardized taxonomy defined specifically for integrating the financial and operational aspects of IT.
The ideal future caregiver is someone who:
Has finance and IT experience.
Excels working in a remote environment.
Has strong analytical and multitasking skills.
Can see the big picture.
By taking this opportunity, you will have a mainly remote schedule, giving you the comfort of working from home and the connection with your team while working in the office about two days per month.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:
Collaborates and supports initiatives throughout the business unit, including Technology Business Management, IT Financial Management, IT Service Management, Portfolio Management, Business Relationship Management, Communication, and Business Development to comprehensively promote adoption of practices required to facilitate running IT like a business.
Gathers data reflecting IT financial information (e.g., budgets, acquisitions, obligations, and expenses) and IT consumption (e.g., IT assets and usage) to impact forecasting and resource planning.
Collaborates with process owners and SMEs to gather requirements, write stories for enhancement and defect requests, and test solutions to ensure delivery of a high-quality product.
This individual support research, analysis, communication, technical support, and business relationships in support of the business management efforts.
Designs and documents TBM report and dashboards, in applications such as Apptio to be published on a regular (e.g., monthly) basis to enable adoption and use of TBM by solution teams and business leaders.
Identifies new data sources into the analytical capabilities to deliver enhanced capabilities and discoveries.
Facilitates insights into Technology Costs, IT Service consumption, and IT Service agreements to determine where efficiencies can be implemented.
Conducts ad-hoc analyses as required to support organizational ITBM needs. Defines and manages the operational activities related to Service Level Agreements across a large platform of services to communicate and support the effective performance and management of the requirements.
Administers TBM system user accounts (Apptio)
Supports the TBM road map for the practices within IT Business Management to achieve timelines, milestones, business objectives and optimal operational performance.
Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions.
Education:
Bachelor's degree in computer science, Finance, Business, IT, or related field.
Certifications:
TBM Certification preferred.
Complexity of Work:
Conducting analysis of large data sets and preparing clear summaries.
Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, conditional formatting.
Demonstrated strong written and oral communication skills.
Ability to build and sustain collaborative relationships with internal and external stakeholders.
Understand basic accounting rules and principles.
Work Experience:
TBM Technology Business Management or Apptio experience. One year in a combination of Solutions/Systems/Business Analyst, IT, Finance/Accounting or Healthcare role or related operational position.
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay RangeMinimum hourly: $30.41Maximum hourly: $46.38The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Full-time