Unified Communications Engineer

Hirex
Columbus, OH
16 Feb 2025

Vacancy expired!

Unified CommunicationsLocation: Onsite - Columbus, OHDuration: 6months C2HVoIP, CCNA or CCNP

POSITION SUMMARY Senior engineer responsible for implementing, developing and operating the Unified Communications solutionsglobally. Will ensure the proper delivery of capabilities and additionally assist the support teams by managingtroubleshooting escalations in person.

QUALIFICATIONS

One or more of the following:

  • Voice and VoIP: Hands-on experience with voice and data products including Cisco Unified
Communications Manager / Call Manager (v10.5 and greater), Cisco Voice Gateways, Cisco UnifiedBorder Elements (CUBEs), Survivable Remote Site Telephony (SRST) functionality, VCS, TMS, VoIPtroubleshooting tools, Cisco Routers and Cisco Switches. Good understanding of routing features andcommunications protocols, such as H323 / SIP / MGoogle Cloud Platform/G.711 / G.729, SRST, private line services (E1/T1)and SIP Trunk.

  • Contact Center: Hands-on experience with Contact Center products, ideally with either or both the
Genesys Cloud platform and the Genesys PureConnect Cloud platform (ININ). In-depth knowledge oftopics such as IVR, ACD, call flows, call routing, inbound and outbound call center features, call centerclients and application integrations

  • Microsoft Teams: Hands-on experience with Microsoft Teams and the real-time communication aspects.

Additional qualifications:
  • Critical thinking skills, accountability and taking ownership of issues and projects
  • Excellent English communications skills (written and verbal) and ability to work both independently and in a group
  • Ability to prepare, plan and run training sessions for users
  • Use of Microsoft products to create and maintain documentation

BASIC QUALIFICATIONS:
  • Bachelor’s degree in a technically related field of study or equivalent work experience
  • Minimum 5 years of experience
  • Cisco Voice Collaboration Certification (CCNA or CCNP)
  • ID: #49244934
  • State: Ohio Columbus 43201 Columbus USA
  • City: Columbus
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-02-16
  • Deadline: 2023-04-14
  • Category: Et cetera