User Researcher

Description A leading financial services firm is looking for a creative and resourceful Senior User Research Lead with strong mixed-methods design research skills to join their Consumer Banking Products research team.Contract Duration: 12 months w/ potential to extend or convertLocation: Columbus, OH (hybrid onsite 3 days/week, 2 days remote)Pay Rate: $54-60/hourA day in the life:

Brainstorm and ideate on how to create a wonderful experience for our customers with different needs

Collaborate and problem solve through complex challenges with our product, technology, marketing, and legal partners

Work day-to-day w/ researchers to test and learn from users

Work with design and content partners to prototype potential solutions

Key responsibilities of the role include:

Work with design, content, and other researchers to identify areas where user experience research can best provide insight and impact and develop research roadmaps

Design and lead mixed-methods research studies end to end for strategic, actionable insights

Ensure research results are actionable and contribute directly to meeting project and business goals

Support other researchers as needed to ensure quality and consistency of deliverables and best practices

Lead User Experience Researchers are expected to be able to coach and mentor junior team members, but also should be willing, on occasion, to take a supporting role on projects led by other researchers

Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives

Work with very senior stakeholders and provide top-executive-quality deliverables and input when needed

Requirements

Required Qualifications, Capabilities and Skills of the Successful Candidate:

3-6+ years of rigorous industry research experience planning and executing user research studies, particularly utilizing mixed-methods approaches

Masters or Ph.D. degree in related field is preferred, but not required

Experience using core qualitative research methods (In-Depth Interviews, Concept Testing, Diary Studies) in an industry setting

Ability to drive multiple complex research projects

Passion for designing and delivering research for maximum impact and for developing world-class products and experiences

Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process

Demonstrated ability to incorporate design thinking into the product development process

Strong communication skills, both written and oral

Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes

Preferred Qualifications, Capabilities and Skills of the Successful Candidate:

Advocate for Accessibility Guidelines and Inclusive Design practices

Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting

Ability to train and mentor junior team members

Demonstrated understanding of how design research connects with broader business value

Familiarity with banking and finance

Familiarity with service design methodologies

Experience conducting research at a large company is a plus, but not required

Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .