BUILD A BETTER CAREER WITH MSCServing customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.Requisition ID :16513Employment Type :Full TimeJob Category :Customer SolutionsWork Location : Canton, OHJob Grade: Non- Exempt (N7)BRIEF POSITION SUMMARY: The Vendor Managed Inventory II (VMIS II) Specialist ensures customer satisfaction through solutions by providing on-site customer service support including order replenishment, product put away, Lean (6S), maintaining solutions equipment etc. This role will partner with sales and business development teams to drive incremental revenue and growth through solutions. DUTIES AND RESPONSIBILITIES
Drives MSC customer loyalty through the support and promotion of solutions.
Supports and collaborates with MSC customer solutions and sales associates through execution of CARE program.
CARE is defined as Clean, Arrange, Relationships, Exceed Expectations and includes
Maintains 6S appearance of all solutions equipment
Daily logging of activity in SFDC
Ensures appropriate stock levels min/max are maintained
Unpacks, receives, puts away product at all solution points of use
Connects with customer contact to ensure retention of solution
Drives product expansion through spot buy and incremental solution growth
Lead focus of 100% safety compliance for VMIS team
Lead in the repair and maintenance of vending solution equipment to company standards
Recommend Opportunities for Solutions / Spot Buy Growth to Sales Associate and Sales Management while documenting this information within SFDC accordingly.
Responsible for supporting shared profitability improvement goals and objectives within assigned accounts.
Maintain knowledge of all inventory management solutions.
Establish productive, professional relationships with key personnel in assigned customers.
Guides less experienced associates to resolve customer issues, increase product knowledge, and promote MSC Culture.
Maintain high customer satisfaction ratings that meet company standards.
Utilizes routing software tools to adhere to planned schedule as well as document daily activities
Maintain daily time keeping utilizing MSC approved time management applications
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participation in special projects and performs additional duties as required
QUALIFICATIONS
What You Need:
A High School Diploma or the equivalent is required.
Minimum of two years in the field servicing MSC inventory management solutions required.
Advanced knowledge of vending solutions for setup, maintenance, and repair required.
Proven track record of success and strong performance in current role required.
Excellent verbal and written communications skills required.
Proven track record of meeting and exceeding company Goals & Objectives.
Computer literacy and proficiency in Microsoft office applications required.
Excellent time management and organizational skills required.
Understands company solutions, products, and services required.
Bonus Points If You Have:
Associate’s degree or the equivalent work experience is preferred
Relevant Military experience preferred.
Other Requirements:
A valid driver’s license is required.
Position requires over 80% of daily travel within assigned territory.
Overnight travel will be required based on business need.
Ability to lift up to 50 lbs. required
Ability to consistently walk, lift, bend, stretch, stand for long periods of time is required.
Must be willing to adhere to customer safety and use of Personal Protective Equipment (PPE) protocol
Must be able to pass customer-specific background demands which may include but are not limited to drug testing, criminal background checks, etc.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Compensation starting at $22 - $25 an hour dependent on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and Disabled as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=enUS&previewLink=true&referrerSave=false) to review.
Full-time