2024 USA Today Top Workplace!Joe Cooper Ford of Shawnee is accepting applications for an additional Service Advisor. Our Service Advisors are responsible for:Serving as the primary point of contact for all automotive service and repair mattersCommunicating effectively between customers, managers, and techniciansListening to and understanding customer problemsArranging appropriate service/repairsSetting and managing expectations for customers and techniciansExplaining needed repairs and recommended maintenance to customersEnsuring customer satisfaction with repair quality and timelinessWorking productively in a fast-paced team environmentDelivering world-class customer service