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Utilize data analysis tools and techniques to facilitate optimum usage of vast volumes of data to develop strategic insights that drive business results. Strategically aligns data and data resources to ensure stakeholders at all levels have access to information.
Primary Tasks: Monitor all IT queues while assigning tickets prior to breaches of response time SLA Follow up on any tickets in breach of SLA timers Daily report on all ticket types and SLA statuses including summary reports on all priority incidents Discuss with team leaders required actions on any at risk tickets Produces and updates guidelines and documentation processes, procedures, and standards Plans, designs, develops, and performs quality assessments on ticket data elements Monitor and manage all tickets throughout their lifecycle requiring escalation or follow up due to risk of performance management breaches. Based on escalation procedures Incident trend analysis and problem candidate initiation for parent/child relation to find links between tickets Provide training and guidance to data stakeholders Other duties as may be assigned Job Requirements - Bachelor' s degree in computer science, data science, statistics or related field and 1-2 years of experience; or equivalent work experience
- Must have experience manipulating and analyzing complex, high-volume, high-dimensionality data from varying sources
- Broad knowledge of reporting and query tools
- Ability to demonstrate excellent people and communication skills
- Must be highly motivated, self-initiating, and trustworthy
- 6 plus years of professional related experience
- ITIL Foundations Certified
- Lean Six Sigma Green Belt
- Proficient with ITSM Tools
Indeed 123
- ID: #23741267
-
State: Oklahoma
Durant
74701
Durant
USA
- City: Durant
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2021-12-02
- Deadline: 2022-01-30
- Category: Et cetera