Collection Account Representative

Call florists who have delinquent accounts and answer questions florist may have regarding their past due accountsDocument all calls via the computerAnswer incoming calls from florists or employees in other departmentsSubmit ACH or credit card payments that are given by the customerDocument comments from mail via the computerNotify florists when Teleflora receives an insufficient funds checkObserve accounts for shops that have delinquent branch shopsOther duties as neededReview accounts and make cancellation recommendations to the Collection Supervisor