We are seeking a detail-oriented Commercial Customer Quality ENG II to join our team in Norman, United States. In this role, you will be responsible for ensuring the highest quality standards for our commercial customers, utilizing your analytical skills and customer-focused approach to drive continuous improvement in our products and processes.Develop and implement quality assurance protocols and procedures for commercial customer projectsConduct thorough quality inspections and audits to ensure compliance with customer specifications and industry standardsAnalyze quality data and metrics to identify trends, issues, and opportunities for improvementCollaborate with cross-functional teams to resolve quality-related problems and implement corrective actionsPrepare and present detailed quality reports to management and customersLead root cause analysis investigations for quality issues and customer complaintsProvide technical support and guidance to internal teams on quality-related mattersContinuously improve quality processes to enhance customer satisfaction and operational efficiencyStay up-to-date with industry quality standards and best practices