Configuration Analyst (ServiceNow)

Req ID: 407991BASIC PURPOSE: The purpose of the Configuration Process Administrator is to serve as a Configuration Management Database (CMDB) subject matter expert for the ServiceNow platform across the Love’s enterprise and retail environments.MAJOR RESPONSIBILITIES:

Manage and enhance the CMDB and its relationships, ensuring the health of the data and structure within the CMDB

Integrate and maintain data sharing between SN and other sources as it pertains to the CMDB

Validate the accuracy of data imported into the CMDB through discovery and other means

Coordinate with other ITSM process owners to ensure proper CMDB integration

Develop and document best practices to govern the use of the CMDB

Develop and deliver reports on the health and utilization of the CMDB

Maintain CI class, attribute, and relationship properties for all CI’s

Collaborate with CI Owners and CMDB Librarians to troubleshoot issues reported with discovery as well as others affecting data quality within the CMDB

Continue to develop the organization's expertise in the Configuration Management processes and methods

Assist in the testing and implementation of SN version upgrades to leverage functionality from new product releases

Identify problems, research solutions and make changes to improve functionality

Serve as the back-up to the primary SN System Admin

Handle afterhours maintenance and support needs for the SN platform

Various additional duties as needed and/or assigned

EDUCATION AND EXPERIENCE:

Education

HS Diploma or equivalent required

Bachelor’s Degree in Computer Science, Information Systems or related field preferred

ITIL Foundation and/or ServiceNow Certifications a plus

Experience

Experience with ServiceNow Configuration Mgmt

Experience with the creation, configuration and maintenance of the CMDB

Experience with scripting tools such as Java, HTML, APIs, XML a plus

SKILLS AND PHYSICAL DEMANDS:

Skills

Employee should be organized, detail and process oriented, with excellent prioritization and analytical skills.

Excellent verbal and written communications skills required - with the ability to communicate with all levels of customer IT and the business

Demonstrate self-direction and attention to detail with ability to work in a fast-paced and changing environment with short deadlines

Typical Physical Demands

On-call availability including nights, weekends, and holidays

Requires prolonged sitting, some bending and stooping

Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals

Manual dexterity sufficient to operate a computer keyboard, mouse, and tools

Requires normal range of hearing and vision

#LI-HybridJob Function(s): Information TechnologyLove’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

Gemini Motor Transport, one of the industry’s safest trucking fleets

Speedco, the light mechanical and trucking service specialists

Musket, a rapidly growing, Houston-based commodities supplier and trader

Trillium, a Houston-based alternative fuels expert

EOE-Protected Veterans/Disability