Serves as first point of contact for all customers seeking Workforce Center Services.Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.Provide basic information and direct customers to services in an appropriate, timely and efficient manner.Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.Ensure that there is equitable access for all individuals regardless of needs or barriers.Coordinate the efficient use of resources with partner staff.Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resource for developing job leads.Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.Maintain the schedule of workshops and orientations, coordinate staying abreast of regional activities to provide customers with up to date information.Answer, transfer and direct incoming calls from across the region.Maintain customer statistics and provide weekly, monthly, quarterly reports to leadership as required.Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.