LNL Support Claims Clerk

Globe Life And Accident Insurance Company
Oklahoma city, OK
01 Feb 2025

Vacancy expired!

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Globe Life Insurance Company is looking for a LNL Support Claims Clerk to join their team in the LNL Life Claims department for our corporate location in Oklahoma City.

We offer a competitive salary with a great benefits package.

Job Summary

The LNL Support Claims Clerk assists the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by Claim Examiners and Analysts. They also communicate with Customer Service regarding claim status and provide policy information to funeral homes and assignment companies. Key functions of this role vary as business needs dictate, but often include such tasks as e-mail sorting, preparation, and responding, claim indexing, customer contacts, typing correspondences, and check processing tasks. All while maintaining a positive work atmosphere by behaving and communicating in a manner so that you maintain a professional relationship with customers, co-workers, and management.

Primary Duties & Responsibilities:

  • Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase
  • Research to identify unmatched mail items and forward to the appropriate department or examiner
  • Index new claims via RightFax, Outlook, or OnBase
  • Respond to emails received from Customer Service regarding claim status and questions pertaining to policies and claim records
  • Support examiners and analysts by creating and sending out letters for requested information
  • Research and Identify policy information and create verifications with found information for outside companies
  • Answer telephones and provide basic customer service to outside companies
  • Accumulate reports with policy status for outside companies
  • Accumulate reports with policies found regarding state searches
  • Concurrently access multiple databases, software programs, and/or online tools to perform required job functions
  • Attend and actively participate in departmental meetings, trainings, and coaching sessions
  • Maintain high degree of quality control and validation of completed work
  • Meet or exceed established standards for productivity and quality
  • Maintain customer privacy and confidentiality in accordance with HIPAA standards
  • Perform additional duties as assigned by management

Required Skills:

Knowledge, Skills, & Abilities:

  • Strong computer literacy
  • Excellent typing skills
  • Proficiency in Microsoft Office, Excel, and other basic computer programs
  • High technical aptitude with ability to learn new systems quickly
  • High level of attention to detail and accuracy
  • Strong organizational and time management skills
  • Ability to manage multiple priorities while remaining flexible to changing demands
  • Team player with ability to work independently and make autonomous decisions
  • Ability to thrive in a fast paced environment in order to meet stringent deadlines
  • Ability to adapt to process changes

Required Experience:

Education & Work Experience Required:

  • High school diploma or equivalent required
  • Previous data entry experience a plus
  • Work experience in a production environment preferred
  • Work experience in the Insurance Industry a plus
  • ID: #48958143
  • State: Oklahoma Oklahoma city 73117 Oklahoma city USA
  • City: Oklahoma city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-02-01
  • Deadline: 2023-04-01
  • Category: Et cetera