Operations Coordinator (Hybrid)

Description:Priority of an Operations Representative will be to help dispatch calls from truck drivers, handling shipments, taking inbound calls from drivers that are reporting any problems/issues they are having, etc. As an Operations Representative you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent customer service to our carriers and customers. Deliver operational excellence to customers, carriers and suppliers. Answer incoming calls and make outbound calls ensuring outstanding customer service. Schedule appointments via phone, email and company website. Provide timely and accurate shipment information to carriers. Audit load information for accuracy and completion. Complete customer, carrier and supplier requests with a sense of urgency. Track and trace shipments in a timely manner to best serve our customers. Enter shipment data ensuring a commitment to quality and accuracy.Additional Skills & Qualifications:

1+ year of customer service experience in a call center environment

Previous experience in trucking industry or dispatching is preferred

Proficient in Microsoft programs

High school diploma or equivalent is required

Training:Training will be on-site/in-office M-F 9:00am-5:30pm for the first 2 weeks.Shift:After training is completed, candidates will be required to work Friday-Tuesday 7:00am-3:30pm with (Wednesday and Thursday OFF).Hybrid Information: Once the candidate has met all their metrics, candidates will be able to work ALMOST fully remote - they would only need to come in office once a month as of now. Please be aware that the position can end up switching back to in office based on business needs in the future. Experience Level:Entry LevelAbout Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.