SAP ISU CRM / CS Functional

We are looking for

• The successful candidate will have at least 5 years’ experience in the SAP
• Customer Service for Utilities.
• The ability to demonstrate a depth of understanding
• and skills in configuration is essential.
• Candidates will have participated in at least 3
• successful end to end SAP implementations.

• Minimum of 8 years of experience implementing SAP IS-U CS Utilities.
• Hands-on experience of S/4 Upgrade and FIORI application utilization for Customer
• Service Processes.
• At least 1 full lifecycle implementation.
• Detailed configuration experience Customer Service including Business Master Data.
• front office and associated Utilities Processes, Tickets, Business Partner Contacts,
• Address Management, Move-In/Out and Disconnect / Reconnect processes.
• Configuration experience with IS-U to integrate with other systems.
• Experience with all phases of an implementation including business process blueprint.
• detailed design, configuration, testing, and support.
• Solid understanding of other areas of CCS including Billing, FI-CA and Device
• Management.
• Integration experience with SAP Plant Maintenance (PM) and Customer Service (CS).
• formally Service Management (SM).
• Excellent communication skills.
• The ability to work in a team, as a teal lead or without supervision if required.
• Travel as required.

• Experience in the following areas: Hybris C4C - Service, EMMA, Customer Portals
• Configuration of IS-U Work Management (WM) including Service Orders and Notifications.
• Experience in integrating IVR solutions.
• Experience in integrating Mobile solutions.