ServiceDesk Associate I

GDH
Bartlesville, OK
12 Jan 2025

Vacancy expired!

ServiceDesk Associate I

ServiceDesk Associate I

Key Accountabilities Receives incoming help requests from end users via both telephone, helpdesk tickets in a courteous manner. Builds rapport with key operators, IT teammates and end users to provide outstanding service. Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician. Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications. Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Performs post-resolution follow-ups to help requests. Develops help sheets and frequently asked questions lists for end users.

Required and Preferred Skills and Experience Entry level, typically 0-3 years of experience. Provides technical and/or administrative support. Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function. Performs routine, basic office/field tasks using established procedures.

#LI-TL1

Interested candidates please send resume in Word format to locktr@gdhinc.com Please reference job code 89646 when responding to this ad.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact HRassist@gdhinc.com
  • ID: #48512823
  • State: Oklahoma Bartlesville 74006 Bartlesville USA
  • City: Bartlesville
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2023-01-12
  • Deadline: 2023-03-12
  • Category: Et cetera