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- Serve as a Technology specialist around FortiNet products and solutions
- Develop network rollouts, projects, process flow, documentation, and on-going maintenance for assigned accounts, as they relate to FortiNet solutions
- Escalation point of contact for any FortiNet customer solutions
- Support, install, maintain, troubleshoot, and coordinate the usage of any FortiNet technology
- Assess FortiNet customer environments and make recommendations based on needs
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to FortiNet network infrastructure
- Provide engineering support for network design, performance tuning, and monitoring for all FortiNet solutions
- Network incident and outage escalation for Operations and Network Engineers as they relate to FortiNet customers
- Prepares other teams (CIM, Test & Turn Up, Customer Service & Support, Config-Line, Network Ops, etc.) by designing and conducting new and existing project training programs as they relate to FortiNet products and customer networks
- Liaise with FortiNet vendors and other IT personnel for problem resolution
- Create and maintain all required network documentation including diagrams and troubleshooting methodologies using provided tools
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- 6+ years of networking experience in environments supporting multiple vendors and networking products
- 4+ years of FortiNet experience within a production environment
- Well versed with FortiNet products and solutions
- Network Engineering and support of routers, switches, network security devices, and network management systems
- Deep understanding of networking protocols (DMVPN, IPSEC, BGP, MPLS, VRF, QoS, Spanning-Tree, OSPF, 802.11, QoS, ACL's, DHCP, TCP/IP, DNS)
- Proven ability to work under pressure and interface with senior management
- Proficient in the use of Visio, PowerPoint, Word, and Excel
- CCNP certification or equivalent experience preferred
- FortiNet certification NSE 7 is required
- Experience with PCI DSS standards preferred