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Job Summary:Patient Navigators are non-clinically licensed health care staff members who are frontline public health workers deployed in clinical and community care settings to improve the social health of Kaiser Permanente members in the communities we serve. Navigators act as the quarterback of the care plan for members who have unmet social, medical and behavioral needs. They work with patients, families/ caregivers, medical providers and community partners to coordinate care and services across the continuum. Navigators are highly trained communicators and subject matter experts, skilled in Motivational Interviewing and responsible for ongoing community and KP resource knowledge. Through building strong relationships and trust with members and their family/caregivers they can activate clinical care plans, identify patient centered goals and connect members to needed community resources to improve health outcomes and reduce total cost of care. The goal of the patient navigators is to help our members with real life issues that create barriers to their total health goals.Essential Responsibilities:Help patients with social issues like houselessness, substance abuse and hunger
Assist patients with organization, making follow-up appointments, and filling prescriptions
Help patients fill out applications for benefits public assistance program examples are health insurance and food stamps
Meet patients in a community, clinic, or hospital and conduct a needs assessment, including helping patients to set health goals
Comfortable making follow-up calls and home/community visits to patients
Communicates all care and coordination activity, risks and care plans using standard documentation, information technology and care coordination tools in the electronic medical record.
Coordinates care with the right licensed professional, medical provider or community resource at the right time to ensure patient safety.
Be the system coordinator and point of contact for patients and families. May assume advocate role on the patients behalf to ensure approval of the necessary services or accessibility of needed resource(s) for the member in a timely fashion.
Create collaborative relationships with staff across departments within KP and externally to promote collaboration and multi-system coordination.
Increases access to health and heath care services through innovative health models, virtual care strategies and collaborative community partnerships.
Applies motivational interviewing and patient centered approaches to address concerns around cost, coverage and care to improve the care experience and motivate patients to meet their health goals
Ability to work independently with accountability and exercise sound judgment, discretion, and professionalism at all times
Good organizational and time-management skills
Available to work occasional evenings and weekends
Other duties as assigned
Ability to travel up to 80% of the time and independently meet with patients in the clinic, home, or community-based setting.
Participate in on-site events, clinics, and outreach initiatives as assigned
Basic Qualifications:
Experience
Minimum one (1) year of experience in a community facing role, addressing social determinants of health.
Education
Associate Degree in public/community health or healthcare related field or two (2) years of experience in a directly related field.
Completion of the approved state certified Medicaid Application Assister program required within six (6) months of hire/transfer.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Drivers License (in location where applicable) required at hire
Additional Requirements:
Experience providing case management (or similar) services
Experience working with ethnic, racial, economic, broad range of ages, and sexually diverse populations
Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
Demonstrated computer proficiency using Microsoft Office (Word, Excel, Outlook) and working knowledge of the internet
Demonstrated excellent written and oral communication skills
Demonstrated ability to effectively collaborate with community stakeholders
Reliable transportation
Verbal and written fluency in English
Work will be in compliance with Federal and State administrative rules.
Preferred Qualifications:
Motivational Interviewing certification, Mental Health First Aid certification, and Trauma Informed Care training, or other trainings as assigned
Prior experience working with people experiencing homelessness, mental illness, and/ or substance addiction
Verbal and written fluency in other languages than English and/or Proficient in Sign Language
Certification as a Community Health Worker (CHW), Personal Health Navigator or Peer
Bachelors degree in public/community health or healthcare related field.
COMPANY: KAISERTITLE: Community Health NavigatorLOCATION: Salem, OregonREQNUMBER: 1016303External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Full-time