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Overview
CBM Systems, a Marsden Holding Company, is a facility services provider with an unmatched reputation for operational excellence. We clean, sanitize, and service large and small businesses across the North Western United States. In a nutshell: we clean buildings really well.Are you devoted to provide excellent client service; a super safety captain; a visionary leader and coach? Then we want you! CBM has an immediate openings for an Account Manager for our commercial cleaning company! Join an essential company to service the buildings and facilities in your community. Learn new, practical skills and gain experience with on-the-job training. Join a team that makes you feel like family! Job Skills / RequirementsUnder the direction of the General Manager, is responsible for the daily maintenance of multiple facilities through out Vancouver to include direct supervision and training of cleaning associates, management of e-hub time and budgets. Supervises and coordinates activities of associates engaged in cleaning and maintaining assigned facilities.Skills:- Able to perform the duties of supervised staff
- Establishes and maintains excellent customer relations through daily contact and customer visits in assigned territory, taking all actions necessary to ensure completion and quality of required scope of work
- Completes regular quality inspections of assigned accounts and acts appropriately based on results of the quality inspections
- Provides accurate and timely information to human resources regarding current staffing and future staffing needs. Actively participates in recruiting process with recruiters and leadership staff
- Holds regular feedback conversations with staff to discuss performance and development goals
- Ensures all associates are properly trained at each assigned account with a focus on long term retention.
- Maintain a safe work environment for self and employees by enforcing the company's safety, recognition, and training programs
- Handles administrative duties of assigned accounts to include, but not limited to: timekeeping, documentation of employee performance and safety, and maintaining inventory of necessary supplies
- Commits to behave in compliance with the company's values and Code of Conduct
- Builds a culture of work safety and leads by example with one's own safe behavior
- Treats co-workers with respect and approaches conflict with positive intent and professionalism
- Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
- Ensures one's own compliance with the company's published Operations Standards
- Understand budget and labor costs of assigned accounts
- Work with Operations Manager to operate effectively within established budget guidelines
- Must have a coaching mindset and be a champion of your team
- Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
- The ability to think creatively and mobilize resources as necessary
- Knowledge in scheduling and planning
- Collaborative style with strong influencing skills
- Possess personal qualities of integrity, credibility, and commitment to the organizational values
- Knowledge of cleaning procedures and practices
- Knowledge of commercial floor care and floor care products
- Knowledge of safety practices
- Good time management
- Proficient written and verbal English communication
- Strong employee and client focus.
- Ability to work in a fast paced environment with changing priorities
- High School diploma or general education degree (GED)
- Registered Building Service Manager (RBSM)
- OSHA General Industry 10 or 30
- 5+ years of commercial cleaning experience and/or floor care
- 3-5 years supervisory experience in a commercial cleaning or similar environment
- Associate's Degree or some college coursework in business management, facilities operations management, or similar area of study
- Bachelor's degree
- 1-3 years management experience
- Experience in a mobile management role with responsibility for a decentralized workforce and multiple customers
- Prefer experience working with a diverse population
- Bilingual in two or more languages, with English being one of those languages
- Regularly required to walk, stand, use hands, and reach
- Occasionally sit, climb, balance, stoop, kneel, crouch, crawl
- Regularly lift and/or move up to 50 lbs
- Pay is Salaried 50K-60K per year
- Hours vary and typically occur outside of normal business hours, for example: 1:00pm -9:00pm
- Regular daily travel within assigned territory - this is a mobile position