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This position is responsible for assisting clients in leveraging their
home equity to secure loans and lines of credit. Evaluates client needs,
analyzing financial data, and facilitating the application process to
ensure clients receive appropriate home equity products. Provides
exceptional customer service and maintains compliance with industry
regulations and company policies. Promotes credit union philosophy and
objectives. Position Primary Purpose: - Maintains a high level of
knowledge and procedural expertise in the type of Home Equity products
offered by the Credit Union. - Interviews loan applicants in person or
by telephone, gathering pertinent information for a credit application,
including taking in information gathered at the branch level; explaining
loan rates, options, terms, and collateral as required. Reviews and
assembles all loan documents to ensure accuracy. Submits Home Equity
applications for to Processing team for loan processing. - Conducts
thorough consultations with clients to understand their financial needs
and objectives. Answers questions and solves problems by listening,
collecting data, securing answers, and following up on details to
resolve the matter to the satisfaction of the inquiry party. Discusses
sensitive financial circumstances in a frank, yet tactful and
professional manner. Provides clear and accurate information regarding
products and services. - Explains the features, benefits, and
requirements of home equity loans and lines of credit. - Assists clients
in completing home equity loan applications and gather necessary
documentation. - Submits applications for underwriting and follow up on
the status of the applications. - Analyzes clients' financial
situations to determine eligibility and suitable loan amounts. - Reviews
and verifies client information, including income, credit history,
property value, and existing mortgage details. - Calculates
loan-to-value (LTV) ratios and other relevant financial metrics. - Works
directly with the First Mortgage team to provide members with the
optimum mortgage products and services available. - Provides exceptional
customer service throughout the loan application process and after loan
disbursement. - Maintains accurate records and documentation for all
client interactions and transactions. - Works directly with third party
vendors to service their products. - Acts as a support service for other
departments with respect to Home Equity loan products and backs up other
functions of the Mortgage Lending Department, as directed by the VP of
Residential Lending. - Performs lending functions in conformance with
established credit union policies and procedures. Adheres to policies
surrounding receiving and sending member sensitive information. - Stay
updated on changes in regulations, policies, and industry trends. - All
other duties as assigned. - Previous experience in a credit union or
other financial institution preferred. Equal Opportunity Employer
Veterans/Disabled
Full-time