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Job Description
We’re looking for an
Integration Implementation Specialist to join the Procore team. In this instrumental role, you’ll implement, train, support, and consult customers on integrations with Procore and their accounting software. You’ll convey user stories, perform discovery, and test new features to help customers succeed with Procore integrations.As an
Integration Implementation Specialist, you’ll use your consultative, customer-relations and technical skills to represent the customer voice, driving the continual growth of our product. You’ll deliver a best-in-class customer experience by encompassing Procore’s values of Openness, Optimism, and Ownership. Successful candidates are self-starters, enjoy problem-solving and have an entrepreneurial spirit. If you’re excited by the opportunity to work with a small dynamic team in a fast-paced, fast-growing environment—Procore is the place for you!This position will report to our Manager, Integration Services and can be based remotely. We’re looking for someone to join our team immediately.
What you’ll do:Implement, configure, and train customers on Procore’s accounting integration products
Serve as a subject matter expert for questions from Sales, Account Managers, Marketing, and Customer Support teams around accounting integration, construction accounting practices, and financial management of projects
Manage second-tier support escalations specifically related to accounting integration issues; these will include troubleshooting the integration connector and other elements in the customer’s Windows environment
Assist product management in identifying issues, enhancement requests, and feature requests from customers
Work with Account Managers to assist with customer issues and questions surrounding accounting integration
Contribute to Knowledge Base articles, FAQs and other documents concerning accounting integration
Travel (5-10%) to Procore offices, client sites, and more!
2 + years in a customer-facing role
Bachelor's Degree or 3 years of equivalent work experience
Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management
Experience installing and configuring applications in the Windows environment
Usage and understanding of modern web and mobile applications
Exceptional troubleshooting and customer interaction skills
Knowledge of Sage 100/300 CRE accounting software, QuickBooks accounting software/Web Connector, Or Viewpoint Spectrum/Vista construction software is preferred
Knowledge of other construction accounting packages such as Xero, NetSuite, Intacct, Acumatica, Yardi, MRI, JD Edwards is desirable
Additional Information
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & BenefitsYou are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.