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We’re looking for an Integration Support Specialist to join Procore’s ERP organization. In this role, you’ll assist with our financial ERP integrations for some of the top construction accounting solutions.As an Integration Support Specialist, you’ll partner with customers, other support teams, and developers to diagnose and resolve customer-reported issues. Use your problem detection, creativity, empathy, and analytical skills to resolve complex technical problems. If you are independent, yet collaborative—we’d love to hear from you!This position reports to the Manager, ERP Support and can be based in our Austin, TX, Willmar, MN, Portland, OR, or Carpinteria, CA offices or remote from a US location. We’re looking for someone to join us immediately.What you’ll do:Communicate status updates and documentation to our customers via phone, Zoom, email, and Procore's ticketing system Troubleshoot integration connectors and other elements in the customer’s Windows environment or Procore’s internal microservicesServe as a customer advocate by proactively partnering with other teams to find solutions for our customers, including logging product defects to development and enhancement requests to product managementContribute to Procore’s internal knowledge base by authoring technical articles based on current problem/resolution work with our customersUpdate and improve existing content by identifying incorrect or outdated contentWhat we’re looking for:2+ years in technical support or customer-facing role; Bachelor’s degree is preferred or equivalent work experienceStrong Problem solving, analytical, and technical troubleshooting skillsStrong customer support and client relation skillsExperience configuring permissions and services on Windows serversFamiliar with the phases of the construction lifecycle, including accounting practices and project managementKnowledge of accounting packages such as Sage 300 CRE, Quickbooks, Viewpoint Spectrum, Viewpoint Vista, and Sage 100 Contractor is desirableFamiliar with Postman/API platforms, JSON, and basic SQL queries are desirable